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RM 1.1 | INTRO TO STORE MANAGEMENT | Your Role as a Manager

Category: 1 Introduction to Store Management
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RM 1.2 | INTRO TO STORE MANAGEMENT | Switching Gears: Making the Transition to Management

Category: 1 Introduction to Store Management
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RM 1.3 | INTRO TO STORE MANAGEMENT | Focusing on What You Can Control

Category: 1 Introduction to Store Management
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RM 2.1 | OPERATIONS MANAGEMENT | Defining Standards

Category: 2 Operations Management
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RM 2.2 | OPERATIONS MANAGEMENT | The Four Major Reasons for Noncompliance

Category: 2 Operations Management
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RM 2.3 | OPERATIONS MANAGEMENT | Management Traps

Category: 2 Operations Management
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RM 2.4 | OPERATIONS MANAGEMENT | Coaching & Consequences

Category: 2 Operations Management
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RM 2.5 | OPERATIONS MANAGEMENT | The Cleanup

Category: 2 Operations Management
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RM 3.1 | SALES GOALS & METRICS | Setting Goals: Why Play a Game If You Don’t Keep Score?

Category: 3 Sales Goals and Metrics
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RM 3.2 | SALES GOALS & METRICS | Calculating Goals: The Weekly Minimums Planner

Category: 3 Sales Goals and Metrics
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RM 3.3 | SALES GOALS & METRICS | Adjusting Goals: When Traffic/Scheduling Affect Opportunities

Category: 3 Sales Goals and Metrics
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RM 3.4 | SALES GOALS & METRICS | Tracking Performance: The Store Quarterly Minimums Summary

Category: 3 Sales Goals and Metrics
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RM 3.5 | SALES GOALS & METRICS | Metrics: Improving Results to Create Bigger and Better Sales

Category: 3 Sales Goals and Metrics
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RM 3.6 | SALES GOALS & METRICS | Using Performance Summaries to Set Benchmarks for Metrics

Category: 3 Sales Goals and Metrics
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RM 3.7 | SALES GOALS & METRICS | Metrics Analysis & The Performance Wall

Category: 3 Sales Goals and Metrics
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RM 3.8 | SALES GOALS & METRICS | Weekly Coaching: Moving the Metrics

Category: 3 Sales Goals and Metrics
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RM 3.9 | SALES GOALS & METRICS | Conversion Rate & Transactions: The Most Important Metrics

Category: 3 Sales Goals and Metrics
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RM 4.1 | SALES MANAGEMENT | Creating a Sales & Service Culture

Category: 4 Sales Management
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RM 4.2 | SALES MANAGEMENT | Defining Sales & Service Expectations: The Rail

Category: 4 Sales Management
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RM 4.3 | SALES MANAGEMENT | Non-Negotiable Sales & Service Standards

Category: 4 Sales Management
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RM 4.4 | SALES MANAGEMENT | Staffing a High Performance Sales Floor

Category: 4 Sales Management
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RM 4.5 | SALES MANAGEMENT | Managing Your Sales Floor: The Rotation System

Category: 4 Sales Management
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RM 4.6 | SALES MANAGEMENT | Coaching for Sales & Service Results

Category: 4 Sales Management
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RM 4.7 | SALES MANAGEMENT | When Coaching Isn’t Working: Feedback Conversations

Category: 4 Sales Management
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RM 4.8 | SALES MANAGEMENT | The Power of Esprit de Corps

Category: 4 Sales Management
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RM 4.9 | SALES MANAGEMENT | Fostering Competition: Sales Games & Contests

Category: 4 Sales Management
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RM 5.1 | RECRUITING & HIRING | Building a Choice Machine

Category: 5 Recruiting and Hiring
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RM 5.2 | RECRUITING & HIRING | Recruiting Ads

Category: 5 Recruiting and Hiring
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RM 5.3 | RECRUITING & HIRING | Applicant Data Logs

Category: 5 Recruiting and Hiring
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RM 5.4 | RECRUITING & HIRING | The Legal Implications in Hiring

Category: 5 Recruiting and Hiring
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RM 5.5 | RECRUITING & HIRING | The Ideal Employee Profile

Category: 5 Recruiting and Hiring
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RM 5.6 | RECRUITING & HIRING | Screening Applicants

Category: 5 Recruiting and Hiring
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RM 5.7 | RECRUITING & HIRING | The First Interview

Category: 5 Recruiting and Hiring
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RM 5.8 | RECRUITING & HIRING | The Second Interview

Category: 5 Recruiting and Hiring
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RM 5.9 | RECRUITING & HIRING | The Selection Process

Category: 5 Recruiting and Hiring
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